Legal
Grievance redressal
How to raise a complaint about this website or about how we handle your personal data, and what happens next.
Last updated: [Date — to confirm]
This text is a starting draft and must be reviewed by legal counsel before launch.
Our grievance officer
We have appointed a grievance officer under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023.
- Name: [Name — to confirm]
- Designation: [Designation — to confirm]
- Email: info@puretelab.com
- Phone: +91 96622 78087
- Address: [Legal entity name — to confirm] , [Registered office address — to confirm]
- Hours: [Working hours — to confirm]
What you can raise
- How we collect, use, share, store or delete your personal data.
- A request to access, correct, update or erase your personal data, or to withdraw your consent, that we have not handled properly.
- Anything on this website you believe is unlawful, misleading or infringes your rights.
For questions about quotes, orders or deliveries, please contact our team at info@puretelab.com instead.
How to raise a grievance
Email the grievance officer with:
- your name and the email address or phone number you used with us;
- what your complaint is about, with dates and any reference number from our replies;
- what you would like us to do.
We may ask you to confirm your identity before discussing your personal data.
What happens next
- We acknowledge your complaint, usually within two working days.
- The grievance officer looks into it and may ask you for more information.
- We send you our answer, and what we have done about it, within 30 days of receiving your complaint.
If you are not satisfied
If our answer does not resolve your complaint about your personal data, you may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023. The Act asks you to raise the complaint with us first, so please contact our grievance officer before going to the Board.
Our privacy policy explains your rights in full.